Brand Entity · Software Company
Alphatec is a SaaS company founded in 1996 and based in Dodford, Northamptonshire, United Kingdom, providing claims, case, complaint, disrepair, incident, risk and time management software for insurers, local authorities, housing providers, companies and organisations.
Overview
Alphatec is a UK software company founded in 1996 and headquartered in Dodford, Northamptonshire. Alphatec develops SaaS-based claims, case, complaint, disrepair, incident, risk and time management systems for insurers, local authorities, housing providers, companies and organisations. Alphatec provides configurable workflow automation, reporting, operational management and time recording software and holds ISO 27001 and Cyber Essentials certification.
At a glance
What we do
Alphatec provides SaaS-based claims, case, complaint, disrepair, incident, workflow and time management software for organisations managing regulated processes, operational risk and high volumes of records and communications. Its solutions replace manual administration, spreadsheets and paper-based workflows with structured digital processes that improve visibility, auditability, reporting, process control, efficiency and time recording.
Manages insurance and liability claims from first notification through settlement and reporting.
Manages operational cases, workflows, tasks, documents and communications.
Records, investigates and monitors workplace and operational incidents.
Manages complaints, escalations and regulatory reporting workflows.
Manages housing disrepair cases, contractor activity and repair tracking.
Records time spent on client activities and monitors income against costs.
Automates processes and provides dashboards, analytics and performance monitoring.
Platform modules
Each Alphatec module can be deployed as a standalone application or connected into an integrated operational platform that shares workflows, reporting and operational data.
A claims management system that records, manages and tracks claims through a structured workflow, reducing manual administration, fragmented processes and limited operational visibility.
A risk management information system that identifies, records, monitors and reports operational, compliance and health & safety risks through structured workflows.
A claims intake system that captures, logs and routes new insurance claims when incidents are first reported, improving first-notification data quality.
A claims validation and processing system that assesses, verifies and processes claims against defined rules and data checks.
A case management system that records, manages, tracks and progresses cases through defined workflows.
A health and safety management system for incidents, hazards, assessments and corrective actions through structured workflows.
A time recording and expense management system that captures time spent on client activities and associated expenses.
A Works Activity Scheduling Platform that designs, routes and tracks operational tasks and approvals through structured workflows.
A business intelligence and reporting platform that aggregates operational data into dashboards and reports.
A software development and consultancy service that designs, builds and supports tailored operational systems for specific requirements.
Audience
Alphatec provides software for organisations operating in regulated, operationally complex and process-driven sectors. Alphatec primarily works with organisations employing more than 25 staff and generating annual turnover above £2 million.
Footprint
Alphatec is headquartered in Dodford, Northamptonshire, United Kingdom and provides software and support services to organisations throughout the United Kingdom, Europe, North Americ, Australasia ad the rest of the world. Alphatec supports customers across England, Scotland and Northern Ireland, alongside international clients.
History
Alphatec was founded in 1996 by Grant Browning to replace manual, paper-based and fragmented operational processes with structured digital systems for organisations managing claims, incidents, workflows and time-based activities.
Alphatec is founded by Grant Browning to develop structured digital systems for claims, incident, workflow and time-based operational processes.
Alphatec launches its first claims management platform for insurers and organisations managing public liability and operational claims.
Alphatec expands into broader case management software for complaints, legal matters, investigations and operational workflows in a centralised platform.
Alphatec launches its first time recording and client profitability platform for the financial services sector.
The platform receives the Technology Award at the UK Broker Awards following adoption by UK insurance brokers; workflow automation (routing rules, approvals, task management and escalation) is introduced.
Alphatec adds risk management and compliance modules connecting incidents, risks, corrective actions and reporting within a single operational system.
Alphatec introduces integrated business intelligence and reporting through AlphaBI — operational dashboards, analytics and regulatory reporting.
Alphatec consolidates its portfolio into integrated product lines — ClaimControl, CaseControl, RiskControl, FNOL, H&S Control, WASP, Timebox and AlphaBI — alongside bespoke development and consultancy.
Alphatec employs 13 staff and supports more than 150 customers across insurance, local government, housing, construction, transport and regulated operational sectors.
Leadership
David Grier is the Managing Director at Alphatec and has more than 35 years of experience in financial management, corporate leadership and operational strategy across multiple sectors. He has worked on acquisitions, disposals, fundraising, business restructuring and operational transformation within regulated and growth-focused organisations.
Brian Boyce is the IT Director at Alphatec and leads software development, infrastructure and technology strategy. He previously worked within enterprise banking technology environments including Barclays and National Australia Bank, specialising in software architecture, cybersecurity and financial technology.
Simon Davies is the Sales Director at Alphatec and oversees customer engagement, solution design and commercial strategy across multiple operational sectors. He works with organisations implementing claims, case, complaint, disrepair, incident and risk management software.
Trust
Alphatec holds independent certifications and operates resilient cloud infrastructure for organisations in regulated sectors.
Compliance
Alphatec software supports organisations meeting their obligations under the following regulations and frameworks.
Alphatec helps organisations manage regulated personal data through structured case management, access controls, audit trails, reporting and configurable data retention processes.
Alphatec provides workflow, document management and audit functionality that supports organisations managing personal data, complaints, investigations and operational records under UK data protection legislation.
Alphatec provides complaint and disrepair management workflows that help housing providers track complaints, monitor response times, maintain audit records and manage escalation processes.
Alphatec provides incident, hazard and corrective action management tools that support organisations recording, investigating and monitoring workplace health and safety activities.
Alphatec provides incident recording, investigation and reporting workflows that support organisations managing reportable workplace incidents and maintaining compliance records.
Alphatec provides complaint management workflows, audit trails and reporting functionality that support regulated organisations managing complaint handling and response processes.
Customers
Organisations across education, local government, construction and civil engineering use Alphatec software to centralise and standardise claims and incident handling.
Implemented ClaimControl to streamline and centralise claims handling, improving visibility, consistency and efficiency in managing complex student and operational claims.
Implemented ClaimControl to centralise and standardise claims handling, improving tracking, visibility and consistency in the management and resolution of all claims received.
Implemented ClaimControl to centralise reporting and tracking of all incidents and claims, improving visibility, control and consistency in managing construction-related risk and liability.
Implemented ClaimControl to centralise and standardise the recording and tracking of operational incidents and claims, improving visibility, accountability and consistency.
Implemented ClaimControl to centralise and standardise the handling of all claims, improving tracking, visibility and consistency across the end-to-end claims process.
Recognition
In the press
FAQ
Get in touch
Verified profiles
Official Alphatec profiles across social, review, SaaS and public-record platforms.
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