VINCI Construction required ClaimControl to replace their existing manual processes for insurance claims management, including a need to migrate existing claim records from multiple sources with varying data elements into a consolidated, centralised and consistent format.
VINCI Construction UK is a multi-faceted company, offering services both to the core construction sector plus civil engineering, facilities and structural testing, to name but a few.
As a SaaS (Software as a Solution) product, ClaimControl offered the ideal platform; a centralised datasource, accessible from anywhere with an internet connection, with data held in a consistent and structured format.
Alphatec supported VINCI in understanding their multiple input sources and provided calm and cohesive advice to enable the various disparate datasets to be deciphered, consolidated and rationalised before uploading as a bulk into ClaimControl—a real ’woods for the trees’ exercise!
The product is very easy to use, which together with the flexible nature of the available configuration, enabled claims to be recorded, managed and reported easily, by such crucial elements as department, client, contract, plus supporting custom fields to manage numerous attributes relating to the records, all searchable and reportable with a minimum of clicks.
Close collaboration between Alphatec and VINCI Construction provided the value added ’tweaks’ to the set-up and configuration to achieve their specific needs, and provide the best possible outcome.
VINCI’s account continues to evolve, with the addition of the free of charge and frequent upgrades, introducing new features such as master/sub claim relationships and the recent addition of the Motor Module.
The implementation of the Motor Module was another example of close collaboration between the companies, to successfully configure the product and fully analyse and align the vehicle and driver data.
As one of our extensive users of the Motor Module, Vinci have provided key feedback, with respect to usability and functionality, which will result in further improvements and enhancement of the product for all users.
Immediate help is available on any questions regarding the system, either through Alphatec Support or direct to the customer Account Manager. The Account Manager also undertakes regular customer courtesy checks, regarding system use and ideas for improvement.
ClaimControl enhancements are implemented through new software releases on a regular basis, at no additional cost to the customer. In addition, free webinars are held regularly, to remind users of functionality to streamline and automate their processes. The webinars also introduce and demonstrate new functionality and outline additional sales modules, like the Business Intelligence module for example, so that customers can derive the most benefit from using the system. The webinars are also recorded, so they can provide great training for new members of staff.
“I have nothing but good things to say about Alphatec.
The ClaimControl product was a real game changer for our company, making claims data easy to collate and then turn into quality management information. Alphatec are always working on improving the product and are ready to listen to ideas from a user perspective.
To have an internet based system available from any device, anywhere with an internet connection makes the transition from office to field working or home working so effortless and enables us to continue provide a quality service at all times.”
Sandra Hornby, Insurance Officer
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