Support - Alphatec US

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Customer Service

Professional, responsive support available 24/7, 365 days a year. Every request is logged, tracked, and resolved clearly, with transparent follow-up communication

Account Management

Dedicated account managers guide you from onboarding to ongoing optimization, ensuring you maximise value from our solutions.

Training, Consultancy & Business Intelligence

Tailored training and expert consultancy to support implementations, alongside BI expertize to help you configure data, build dashboards, and drive informed decisions.

Send Message

Get in touch with our team and we’ll get back to you as soon as possible.

🎧	Customer Support 0845 680 0218 [email protected]

🕐	Office Hours Monday – Friday, 9:00am–5:30pm

Frequently asked questions

How can I contact Alphatec Support?
Dedicated support number:- +44 (0)845 680 0218 Email [email protected] or direct contact with your Account Manager.
How long will it take Alphatec Support to get back to me?
We aim to respond to critical issues within 15 minutes and non-critical issues or general queries within 24 hours.
Help! I've forgotten my password!
No need to contact Alphatec support! There is a 'forgotten password' link on all our login screens that will send you a secure email to reset.
How do I extract information re my specific need from the system?
We will advise the relevant static report or arrange a call and/or screen-share to talk you through how to use our powerful 'Search & Report' feature to obtain the required information. For 'supercharged' management information reporting, AlphaBI is the strategic recommendation!
Can I make a suggestion...?
Yes please! Our products grow with feedback from our extensive and knowledgeable user base; let us know what features you would like to see in future development by emailing [email protected].

Alphatec are a professional organisation with a very personable approach. Dedicated contacts available at all times with a wealth of knowledge helps create a feeling of confidence both in the product on offer and the continuing delivery of guidance and support – no question too trivial, no matter how often repeated

Sandra Hornby, Insurance Officer, VINCI

Request a demo

The best way to appreciate how our software can support the needs of your organisation is to run-through a demo.

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