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How We Can Help Your Business
Our software platform ClaimControl will enable you to improve the way you manage insurance claims, disrepair claims, health and safety incidents and complaints. Our software product portfolio also includes legal case management software, time recording software, field service management and complete insurance management software. Our solutions enable you to streamline processes, improve efficiency and provide a better service to your customers.
We have a wide range of customers from around the globe and from many different sectors such as:
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Features & Benefits
Web Based Platform
Hot desking, working from home or out in the field? No problem, access ClaimControl from any device, anywhere with an internet connection.
ClaimControl is scalable, and prices are based on user numbers and claims volumes, so only pay for what you need and upgrade when required.
Exceptional Customer Support
Our customer retention rate is 96% and we support customers every step of the way, from onboarding, general support, training, hints and tips.
Ease of Reporting
With its suite of standard reports, unique search and reporting functionality and Business Intelligence integration, ClaimControl will supercharge your reporting very quickly and easily.
Free Upgrades & Enhancement
We release many new versions of ClaimControl every year. These are all FREE and created from client feedback, requests, and requirements.
Revolutionise Your Workflow: Seamless Integration with all your favourite toolsIntegrating systems is one of Alphatec’s key skills from linking to your chosen business intelligence solution, email provider, accounting software, Office products, Sharepoint, SalesForce, the DVLA and many more. ClaimControl has API functionality to allow data to be passed directly into the system and out as required.
End-to-End Efficiency for Your Claims Management Lifecycle
ClaimControl revolutionises your claims management, by streamlining processes and allowing certain tasks to be automated. Additionally, routine tasks relating to each claim type, can be pre-defined and automatic notifications, requests and reminders set up. By using ClaimControl, the quality of service you can offer your customers is greatly enhanced.
Yes. Within each claim, there is an event log, showing all changes made to a claim, who made them, what day, date, time and what was changed, uploaded, deleted. There is also an audit report on a user by user basis, to allow you to view everything that a user has done over a given period whilst in any claims.
Yes. New users can be added at any time by any system administrator. Their access can be uniquely configured as required. As you grow, ClaimControl can grow with you.
No. As part of the on-boarding service, we will work with you to upload all historical and current data, along with all related, documents, images, emails. We even offer a service to cleanse your data for you, to make the migration even easier for you.
Very easy. Integrating systems is one of Alphatec’s key skills. We already integrate with Office products, certain accounting software, Salesforce, BI Software and others. Let us know what you want to integrate and your account manager will discuss this with you.
Yes. As a web-based solution, ClaimControl can be accessed via the internet, and be used on a smart phone, tablet, laptop, and desktop PC.
No. We offer free of charge updates to ensure that the software remains fully compliant, secure, and is continually enhanced and improved to meet the needs of our extensive list of clients.
“After using the same claims management system for many years, we at Rochdale Boroughwide Housing have recently moved to using ClaimControl.
We have found it a far more useful and intuitive system than the product we used previously.
The staff at Alphatec have been helpful and prompt when service requests have been submitted and very helpful during the implementation phase.”
“We have been using ClaimControl for 3-4 years and I must say it really is the best thing to have happened to our insurance section in years.
When it comes to support I can only say that Aidan must be Dumbledore’s third brother as he is nothing short of magical. I haven’t had much cause to contact Alphatec as 99% of the time things run smoothly.”
“I have implemented ClaimControl as a total solution for management of our claims. The web-based format, cloud storage and easily navigable system has allowed the management of all claims to be straight-forward, consistent and has informed effective reporting of management information.”