The Soft Market: Good News for Clients, a Test for Brokers
August 12, 2026 9:03 am Leave your thoughtsPremiums are falling across almost every commercial line. The work involved in placing them is not. After several bruising years...
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Author Archives for alphatec
Insurance Claims Experience: Delivering the Best
August 12, 2026 8:56 am Leave your thoughtsA poor insurance claims experience can undo years of customer goodwill in a single interaction, while a well-managed one builds...
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How to Cut Claims Processing Time in Half with Claims Workflow Automation
July 8, 2026 11:24 am Leave your thoughtsClaims teams are under more pressure than ever, and claims workflow automation is increasingly how leading organisations are responding. Caseloads...
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Local Government Reorganisation and Council Claims Management: What Every Authority Needs to Know
June 2, 2026 11:54 am Leave your thoughtsLocal Government Reorganisation (LGR) is transforming the landscape of UK public sector administration. Councils are merging, boundaries are being redrawn,...
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Fraud in Claims Management: Why Your Biggest Exposure Is a Workflow Problem
March 3, 2026 11:08 am Leave your thoughtsThe Assumption That Leaves Insurers Exposed Most insurers approach fraud as a criminal problem. They invest in specialist fraud teams,...
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The FNOL Process: Why Getting It Right Is the Foundation of Claims Excellence
February 24, 2026 12:03 pm Leave your thoughtsIn the competitive landscape of insurance, operational excellence is often won or lost at the very beginning of the claims...
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Insurance Claim Delays: A Practical Guide to the Claims Handling Workflow
February 18, 2026 1:58 pm Leave your thoughtsAcross the insurance industry, organisations continually aim to shorten insurance claim processing time while maintaining fairness, compliance, and accurate decision-making....
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Healthcare Claims Process: Step-by-Step Guide
February 10, 2026 12:53 pm Leave your thoughtsThe healthcare claims process is a critical operational function for NHS trusts, private healthcare providers, and healthcare insurers across the...
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Housing Sector Claims Management in the UK: How Claims Managers Can Improve Control, Compliance, and Outcomes with Software-Led Processes
February 3, 2026 10:53 am Leave your thoughtsHousing claims management in the UK housing sector has become increasingly complex. Housing associations, local authorities, and social landlords are facing...
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