Barnsley Council required a more efficient and consistent way to manage claims across multiple council services. The Council wanted to reduce manual administration, improve the quality of information received at the point of claim submission, streamline payment processing, and provide reliable reporting that supported audit, governance and operational management.
Barnsley Council is a local authority delivering a wide range of public services across the borough. Managing claims efficiently is an important part of maintaining high standards of customer service, financial governance and operational performance. As part of its wider digital transformation programme, the Council continues to invest in technology that improves service delivery and reduces administrative overhead.
Barnsley Council implemented ClaimControl to provide a structured, end-to-end claims management solution from submission through to payment and reporting.
Online claim forms now create cases automatically within ClaimControl, removing the need for staff to re-enter claimant information and ensuring key details are captured at the outset. Automated notifications keep both claimants and internal teams informed throughout the submission process, while improved data capture reduces the need for follow-up enquiries.
To further streamline financial administration, the Council is introducing an automated payment file that transfers approved payments directly from ClaimControl into its SAP finance system. Once processed, payment confirmation is recorded against the claim, providing a complete audit trail and clear visibility of payment status.
ClaimControl has also simplified management reporting by allowing report criteria to be saved and reused. Staff can now generate consistent operational and performance reports without rebuilding filters and layouts for every reporting period.
ClaimControl has helped Barnsley Council create a more efficient, reliable and transparent claims management process.
Claim information is captured directly from online submissions and automatically becomes part of the claim record, reducing duplicate data entry and improving the completeness of information available to claims handlers. Staff spend less time carrying out administrative tasks and more time assessing claims.
The introduction of automated payment processing reduces manual financial administration while strengthening auditability through clear payment tracking within each claim. Reporting has also become faster and more consistent, with reusable report templates providing reliable management information across reporting periods.
Overall, the Council now benefits from improved visibility of claims activity, more consistent processes and greater operational efficiency across claims handling, financial administration and reporting.
Barnsley Council continues to expand its use of ClaimControl as part of its ongoing digital transformation programme. Additional online claim forms are being introduced to support more service areas, while further automation within financial processes will continue to reduce manual administration and improve operational efficiency. By working closely with Alphatec, the Council will continue to benefit from regular software enhancements that support evolving business requirements.
“The online forms have improved the quality of information we receive at the start of a claim and removed the need for our team to enter details twice.
The upcoming payment file integration will allow approved payments to move directly into SAP and gives us clear visibility of when payments have been made.
Being able to save and re-run report configurations has also made a real difference—we can now produce consistent reports quickly without rebuilding them each time. Overall, ClaimControl has helped streamline the process and improve accuracy across the team.”
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Learn MoreGail Lang, Managing Insurance Team, Barnsley Council
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