Effective claims management for the education sector

Claims Management for the education sector covers insurance claims management within schools, colleges, and universities.

Common insurance claims within the education sector.

  • Property damage claims – schools and universities have a lot of property, including buildings, equipment, and other assets. Property damage claims may arise from incidents such as fires, water damage, theft, or vandalism.
  • Liability claims – educational institutions can be held liable for injuries that occur on their premises, such as slip and fall accidents. They may also face liability claims related to academic activities, such as medical malpractice claims against faculty members or claims related to research activities.
  • Employment practices liability claims – schools and universities may face claims related to their employment practices, such as discrimination or harassment claims.
  • Cyber liability claims – with the increasing use of technology in education, cyber liability claims are becoming increasingly common. Schools and universities may face claims related to data breaches, hacking, or other cyber threats.
  • Student-related claims – educational establishments may face claims related to their students, such as claims related to student health or accidents that occur on campus. They may also face claims related to student discipline or harassment.
  • Professional liability claims – organisations in the education sector may face claims related to the professional services they provide, such as claims related to academic advising or counselling services.

The type of insurance claims that the education sector may manage can vary enormously depending on the size and scope of the institution, the types of activities and services it offers, and the geographical location of the establishment.

Top 5 important factors in effective claims management for the education sector.

  • Timelines – responding to claims in a timely manner is crucial for ensuring that they are handled efficiently and effectively. This includes timely notification and investigation of claims, as well as prompt communication with all relevant parties throughout the claims process.
  • Accuracy – ensuring the accuracy of claim information and documentation is essential for making informed decisions and avoiding errors. This includes thorough investigation of the facts, careful analysis of evidence, and accurate recording of all relevant details.
  • Communication – clear and effective communication with all parties involved in the claims process is key to managing claims successfully. This includes regular updates and feedback to claimants, effective collaboration with internal and external stakeholders, and proactive management of any issues or concerns that arise.
  • Compliance – compliance with legal and regulatory requirements is essential for managing claims effectively and avoiding legal and financial risks. This includes compliance with applicable laws and regulations, as well as adherence to internal policies and procedures.
  • Customer service – Providing excellent customer service throughout the claims process is critical for maintaining positive relationships with claimants and ensuring their satisfaction. This includes being responsive to their needs, addressing their concerns in a timely manner, and providing clear and helpful guidance throughout the claims process.

How ClaimControl provides the solution for effective claims management for the education sector.

  • TimelinesAlphatec’s ClaimControl will improve claims management efficiency and in fact one of our clients reported a 25% time saving result, which for them equated to a £77k annual saving. There are many ways that these efficiencies are achieved, for example, through task automation and reminders can be pre-set to expedite the claims process, and automatic chasers can be set up to obtain associated evidence and documentation and keep the claims process moving and ensure the quickest settlement of the claims.
  • Accuracy – when using a First Notification of Loss (e-FNOL) the data is entered and it directly populates the claim record which eliminates double-keying and reduces the likelihood of errors.
  • Communication – internal communication is enhanced as auto-email functionality alerts the relevant claims staff that a new claim is live and everyone who needs to be notified can be automatically alerted in real time. Then automatic action requests can also be pre-set to manage the claims process, and as one action is completed it triggers the next action in the workflow, and specific staff, with specific job roles are notified of the actions that they need to complete keeping communication and momentum flowing.
  • Compliance – automatic alerts and notifications can be pre-set to ensure that all compliance regulations and internal service level agreements are adhered to.
  • Customer service – via the client portal, ClaimControl enhances customer communication as claimants can monitor and view their claim as it progresses and see updates and status changes in real time.  They can also upload correspondence and evidence and run their own detailed reporting on a self-serve basis. Furthermore, because claims handlers can manage more claims, more efficiently they have more time to provide first class customer service and sympathy to the claimant.

Depending on your organisations needs we have additional modules that may be relevant to the types of claims you manage.  For example, our property and motor modules, and business intelligence module.  It is Alphatec’s aim to provide a software solution to improve and enhance your claims management process, so that you work more efficiently and save money.  We also value the importance of good communication, and we will provide a software solution to enable you to provide the best service to your customers.

If you would like to hear more about our products and services, then contact us for a demo.

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