Detect insurance fraud in property insurance claims

Detecting insurance fraud in property claims is crucial, especially as recently released data shows that in the last two years alone, fraudulent property insurance claims have soared by almost 88%.

This article will outline common signs of insurance fraud in property claims, and provide tips on how to effectively detect and prevent it.

Common red flags to look out for

Insurance fraud is a serious issue that plagues the insurance industry, costing billions each year. Property contents insurance claims are particularly vulnerable to fraudulent activity, as they involve high-value items that are often difficult to verify. As such, it is crucial for claims managers to be able to identify red flags that may indicate potential fraud.

Common Signs of Insurance Fraud in Property Contents Claims

Exaggerated or inconsistent damage descriptions
One of the most common red flags in property contents insurance claims is exaggerated or inconsistent damage descriptions. Fraudsters may overstate the extent of damage to their property in order to receive a higher payout from their insurance company. Claims managers should be on the lookout for discrepancies between the initial damage assessment and subsequent descriptions provided by the policyholder.

High-value or unusual item claims
Another red flag to watch out for is high-value or unusual item claims. Fraudsters may attempt to inflate the value of their belongings or claim reimbursement for items that do not actually exist. To successfully detect insurance fraud, claims managers should be suspicious of claims that include rare or expensive items, especially if there is a lack of supporting documentation.

Lack of documentation or proof of ownership
A lack of documentation or proof of ownership is a major indicator to detect insurance fraud in property contents claims. Fraudsters may struggle to provide receipts, photographs, or other evidence to support their claim, making it difficult for claims managers to verify the legitimacy of the claim. It is important for claims managers to request and review all relevant documentation before processing a claim.

Changes in policy details or history
Changes in policy details or history can also signal potential insurance fraud in property contents claims. Fraudsters may make sudden changes to their policy, such as increasing coverage limits or adding new items to their inventory, in an attempt to maximise their payout. Claims managers should carefully review any changes made to the policy and investigate the reasoning behind them.

Tips for Detecting and Preventing Insurance Fraud

Conduct thorough investigations and verify all claims
One of the best ways to detect insurance fraud and prevent it, is to conduct thorough investigations and verify all claims. Claims managers should carefully review all documentation provided by the policyholder, interview witnesses if necessary, and inspect the property in question to ensure that the damage is consistent with the claim.

Use technology and data analysis to identify patterns of fraud
Technology and data analysis can be powerful tools in the fight against insurance fraud. Claims managers can use software programs like Claim Control to detect insurance fraud patterns, such as multiple claims from the same policyholder and/or the same witness in multiple claims, and other inconsistencies in claim details. By leveraging technology, claims managers can more effectively identify and investigate suspicious claims.

Train claims managers and staff on fraud detection techniques
Another important tip for detecting and preventing insurance fraud is to train claims managers and staff on fraud detection techniques. By providing education and training on common red flags and best practices for investigating claims, claims managers can better equip themselves to identify and prevent fraud in property claims.

Implement strict policies and procedures for handling suspicious claims
To further detect insurance fraud, insurance companies should implement strict policies and procedures for handling suspicious claims. Claims managers should follow established protocols for investigating and processing claims, and escalate any concerns or red flags to the appropriate authorities. By creating a culture of accountability and transparency, insurance companies can reduce the risk of fraud in property contents claims.


In conclusion, detecting and preventing insurance fraud in property claims is essential for protecting the integrity of the insurance industry and ensuring fair outcomes for policyholders. By being aware of common red flags some of which are outlined here, claims managers can more effectively identify potential fraud and take proactive steps to prevent it. By conducting thorough investigations, using technology and data analysis, training staff on fraud detection techniques, and implementing strict policies and procedures, insurance companies can safeguard themselves against fraudulent activity and uphold the trust of their policyholders.

The functionality within Alphatec’s claims management software ClaimControl will enable you to detect insurance fraud.  The software is highly configurable enabling you to customise fields to suit your processes and create bespoke reporting to enable you detect insurance fraud. Associated party functionality will flag repeat claimants and/or repeat witnesses.  The software comes with excellent reporting, but this can be supercharged with business intelligence integration enabling excellent data analysis to discover trends and identify fraud.  Documents and images can be managed within the application and email integration can support the escalation and dissemination of tasks, tracking and management.  Automated workflows can ensure that strict policies and procedures are followed and thorough investigation is carried out.  The best way to find out how ClaimControl can support you to detect insurance fraud is to get in touch and find out more.

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