Clancy Group required a software solution to manage their insurance claims. It was particularly important that they found an application that supported their disaster recovery planning and minimised their exposure to risk, especially in the event that their office was unavailable.
Clancy Group is one of the largest privately-owned construction firms in the UK, with over sixty years’ experience and a workforce of over 2500. They work across major frameworks and alliances in water and energy, as well as supporting ground-breaking infrastructure programmes.
ClaimControl provided the solution as it is Software as a Service (Saas) and accessed through the web, rather than a vpn/server. This means it can be accessed from anywhere with an internet connection, which easily facilitates offsite working. Furthermore, with multi-factor authentication, system administrators can set up user-specific access to keep data safe and in line with GDPR compliance. Alphatec was also able to support Clancy with a historic claims data upload.
During the pandemic the value of the software to support business continuity and agile working really came into its own. The electronic document and image management and email integration facility which eliminates the need for paper files, provided much needed space saving. Now that the whole claims process is automated, the process is much more efficient, and the time taken to manage claims has reduced, as has the cost of claims handling.
Clancy have been taking advantage of new features and enhancements through our regular software releases. We also provide periodic webinars to introduce and demonstrate new functionality / additional sales modules.
There is potential for Clancy to scale up their use of ClaimControl with further automated options and additional modules and our Account Manager undertakes regular customer courtesy checks, regarding system use and ideas for improvement and areas for development. Further immediate help is available on any question about the system, either through the Alphatec Support function or direct to the customer Account Manager.
“During lockdown the system came into its own, and proved to be a game changer. Whilst many companies nationwide were reorganising and struggling to adapt, the portability and agility afforded by ClaimControl facilitated a seamless transition from one work space to another”.
Ian Lamble, Claims Inspector
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Ian Lamble, Claims Inspector, The Clancy Group Ltd